Chances reward for me and my staff,”Chances reward for me and my staff,”

Chances are if you’ve vacationed at Grand Colony Island Villas, Frank Habet is one of the first smiling faces that you will meet. A desire to provide guests with service that exceeds their expectations is what drives Frank as General Manager, as he is constantly searching for new ideas and methods to ensure that guest satisfaction is maximized. The well-known San Ignacio, Cayo native brings over 5 years of hotel leadership, sales and operations, market development, and financial management experience to his appointment as General Manager at the Ambergris Caye landmark, Grand Colony Island Villas. Habet lives a comfortable life on Belize’s tourist mecca, San Pedro Town with his beautiful wife and 3 loving children. Habet is a humble servant to visitors on our shores, and guests appreciate his attention to details. Passionate, amazing energy, natural friendliness, and superb work ethic are the descriptive words colleagues and guests use when speaking about Mr. Frank. In reflecting upon his everyday motivation, “Exceeding their guests expectations! That’s the ultimate experience, it is a thrill and honor to have guests come to us and say “This is not what we expected! It is beyond what we expected” concerning the rooms, the staff and the overall service. Guests come with doubts, due to past incidents of dissatisfaction elsewhere, but when they arrive and see the luxurious suites, catering for a whole family with almost all amenities they have come accustomed to, they are blown away and don’t want to leave. That to me right there, means that we have provided a phenomenal service that can’t be beat.” During his tenure as Grand Colony’s General Manager, he has achieved the goals and objectives established by the Company in terms of profit, guest and employee satisfaction. Habet has a special talent for team work and strategically focused hotelier with proven success in driving improvements in productivity, customer service, and profit.While he wears many hats, his focus is ensuring every guest, new or returning, has a memorable, authentic experience. Frank credits the exceptional level of service amongst the team as the reason why guests return year after year. “Seeing our guests happy and content is in itself a reward for me and my staff,” he commented. When asked what his 2018 resolutions are he exclaimed, “We want all our future guests to believe that Grand Colony Island Villas is truly a “luxurious stay at your home away from home!” in tropical Belize.