Introduction emotional display in a workplace andIntroduction emotional display in a workplace and


Over the past few decades,
a lot of research is been conducted on behaviour
and emotions, specifically on the people emotional behaviour in an organisation.

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Emotions are a part of a person, in personal life if a person feels any emotion
he/she express it regardless of the situation or the person in front. However, in a workplace,
a person cannot express him/her that openly or readily. The workplace has a certain
code of conduct, there are rules and regulation that has to be followed since a
person is judged by his/ her reactions.

 If a person
feels any kind of positive emotion then he/she doesn’t need to hide it, it’s a positive
emotion u are happy and u feel relax. However,
a negative emotion needs tactful handling as a little aggression or hard emotion
goes a long way. So a person needs to master his emotion in a stressful
situation in a very strategic way.


Stress management is one of the major aspects of
emotion studies in the organisation.

Downsizing in a company, budget cutting, and
department transfer is a common situation which a person faces in a
stressful situation. Usually, those people
who can handle the stressful situation are
able to survive a staff layoff in a company. So primarily it’s a personal reaction which saves him in a
stressful situation and giving optimum performance in a stressful situation is
the key to survive in an organisation.

In a book written by Hartel, Zerbe, and Ashkanasy, (2000, p 279) defined
emotional display in a workplace and a
research was done by Fisher (1997) divided the negative emotion felt
by a person in  into 5 categories which
are nervousness/worry, dislike, irritation/frustration, disappointment/unhappiness,


The downsizing in a company leads to nervousness/
worry among employees, as a lot of people are worried about their jobs. This
worry/nervousness if not handled wisely can cause stress in a workplace. This,
in turn, has a huge impact on the employee emotionally. Moreover, it affects the person performance in the respective workplace
and a person is reluctant to take a required
risk during his/her work. (Bono &
Ilies 2006 p.317)

In order to overcome this kind of stress, a person has to be very tactful. It’s advised
by the researchers to not to frame oneself with anxiety and worry, as it causes
more anxiety which is not worth it at all. Try some exercises as an alternate for
example deep breathing for 5 minutes helps
in reducing stress a lot; a person just has
to focus on his breathing. This technique is quite helpful as for some time
your mind gets off the stressful situation and u concentrate on something else
which is natural and nature always helps.



The workplace has a variety
of people, people from diverse background. It’s normal to dislike a person or
an attitude of a person in a workplace but the most important part is to be
proficient in any kind of circumstances. Dislike can be handled in a
professional manner; the primary thing to do is to set your differences and ego
on one side. (Michie & Gooty 2005, p.441)

 Give respect to
the other person, be courteous. If the other person behaviour is unprofessional then don’t be bias. A person has to
behave assertively while working with a disliked person.



            This kind of emotion occurs when a
person is trapped or stuck and is not able to move forward in a situation.

There are several reasons for such situation for example in research wrong
research pattern, colleague causing hurdles on your project, an arrogant boss
who doesn’t understand your problem or the most simple long phone calls from
children parents or spouse (Fisher 1997, n.d.).  There could be a lot of reasons but the
important thing is how to handle such emotion quickly as this can lead to anger
quite easily.

            When frustration occurs, one should
stop working immediately and evaluate the situation mentally and instead of
thinking negative think about the positive aspect of the situation. For example, if you are lagging behind in your work
form a benchmark to overcome the lagging.

Secondly, find anything positive about
the situation take it as a learning process (Seo 2004 p.423). Don’t think
low for yourself; always think that u can do it. Remember one thing in life
that nothing is impossible, as scholars say impossible is simply “I’m


Feeling disappointment or unhappiness at a workplace
is a hard emotion to overcome. This emotion affects the performance of the
person in a huge way. Disappointment has
to be tackled with a very positive energy as it’s a very powerful emotion. Life
is never a smooth silk road it’s full of bumps, twist and turns and a lot of
hurdles. In a workplace, a person has to
consider his life strategies in order to overcome disappointment or unhappiness. 

Mark your goals /target: it’s the most important
aspect of over his emotion. For example, if a person can’t complete his/her
goal, postpone the deadline make small changes in it. This will help a person
in reaching close to his/her target. The best strategy is to smile always smile as it helps in changing your facial
expression. Try this it may be very helpful in a lot of situation.


The most destructive and strongest of all emotion
which should be avoided in a workplace is
anger/aggressiveness. Having temper-issues in a workplace
can defame a person in no time. If a person has anger issues he should learn to
control it (Bono &
Ilies 2006 p.317).

Identify the early signs of anger and try to overcome
those signs as soon as they occur. Preventing it to take charge is the first
and crucial step. Taking a deep breath
and closing eyes is the most effective way to control it. Anger management is
the key to success as most researchers have quoted.


Every person has to manage his negative emotions in a workplace. The
key to optimum performance is stress management and time management of an
employee. However, the environment of a workplace also plays a major part in a stressful environment at a workplace lowers the morale and performance of the employee which affects their
performance and benchmark achievements. A
healthy environment always gives a boost to an employee work performances and keeps
the employee stress free. These are the important aspects of emotions in an organisation which builds a healthy relationship
between employee and employer.