Managers are responsible for leading daily functional activity of the organisation; Managers review company policies, maintain quality control of the products and provide satisfactory services to the customer’s needs. They involved in various factions in the organisation including planning, organising, leading and controlling with the help of best use of resources to achieve final goal effectively and efficiently. Role of the manager is equally essential for a small group of the company as well as multinationals. For example, the primary goal of the pharmaceutical company is to research and produce excellent quality of the medicine, at the other hand they have to do a high volume of productivity with affordable price available across the world to serve sick patients; This is known as an organisational performance. Managers are continually working to improve company policies and satisfy their customer’s needs. According to Laureate Custom (2013), manager’s and research are strongest assets for the organisation. As explain in Laureate Custom (2013). Manager’s performing four essential managerial functions: Planning/ organising/leading and controlling. Most of the companies have different levels of manager’s roles define according to their skills and abilities. For example, warehouse managers need excellent numeracy skill to understand legal requirements of operating a warehouse; they also require people management skill as well as excellent oral and written skill to communicate with client and supplier. Organisation defined in three categories of managerial role, for example, Low-level managers (first-line managers), Middle-level managers and Top-level managers (senior managers and CEO)First-Line managers known as supervisors or line leaders, they are responsible for the daily activity like supervision/review needs of workforce and documentation. Middle-level Managers are responsible for working towards the company final goals and contributing to achieving company Vision which is set up by top-management. They are also involved in the day to day activities to improve productivities, quality of the products and report operation management. Their role is in coordinating with supplier, Vendors, customer and 3rd transporter to manage supply chain efficiently. Top-Level Managers are responsible for controlling entire company’s operations. They set up the goal and vision of the organisation, high-level strategic plans, Policies and deciding on the direction of the company. Top-level managers and board of directors are responsible to the shareholders and public as well as to maintain corporate social responsibility. For example, In January 2012 Mr.T Ramachandran (CEO of the Bristol labs) retired as CEO. The company went to the hectic time, cost-cutting was evidence, in the performance of the firm is deteriorated. June 2013 Mr T Ramachandran was decided to help organisation once again, and he has taken the challenge. He has appointed new executive directors as well as new chairman. He starts working closely with top management to improve company’s performance – this is the real example of commitment and dedication – after retirement, he is willing to work as a great leader. There are many functions which come under operational management like “Inventory control, supply chain management, quality management and material management to optimise operations. References:Laureate Custom (2013) Business management and analysis. New York: McGraw-Hill VitalSource ebook.Reflection Management is all about Leadership, Design, People, change management, culture and engagement – the Middle administration is paying a leading role in the organisation, they actively monitor and work to strengthen their skills. They are working closely in line with supervisors and line leaders to find critical issues. They always communicate and inform senior management for their points of concerns. High-performance organisations have defined their vision and long-term goal and educated staff members so; they must understand what will be an expectation from them and which decisions are theirs to make to achieve corporate goal. I also believe that management must encourage staff and provide effective periodically training to success any operations.